McKinsey Sucks Customer Reviews and Feedback
McKinsey & Company is a US-based management consulting firm, founded in 1926 by University of Chicago professor James O. McKinsey, that advises on strategic management to corporations, governments, and other organizations. Under the leadership of Marvin Bower, McKinsey expanded into Europe during the 1940s and 1950s.
A former employee mentioned, "I was hired at McKinsey as a floater and told that is how all assistants start. Less than a month later, 5 other assistants were hired for permanent desks. I would have never taken a floater role except I was told that is how I had to get into the company. NEVER work as a floater...under appreciated, under the microscope all the time and constantly criticized for not doing things the way the person who you are filling in for wants. All around bad experience."
Current Employee - Expert says"long hours, travel, conflicting feedback"
Former Employee - Executive Assistant says"Company structure and work environment is toxic. Just read the NY Times to get a taste of McKinsey values."
Former Employee - Executive Assistant says"All the great reviews are from BAs and above who have a very different experience than all of the support staff below. There is a lot of favoritism and not based on work ethic but based on who you suck up to. Asking clarifying questions is seen as being difficult to work with. EA managers don't have skills on leadership, they are literally employees who have been there forever, waited for someone to retire and were promoted. We never once had a team meeting with our manager during my time there. 1:1s? forget it unless you are a favorite. The West Coast offices have some of the most unfair, nasty and cut throat culture. Oh and be prepared to be treated like the help and don't expect any respect from those above you."
Former Employee - Executive Assistant says"Wayyyy too Corporate Cultish. Every little thing is 'big brothered'. After leaving this job, it took me 3 months to shake off the damage it did to my confidence. Unreasonable and unnecessary load of consultants per assistant puts you in a 'set up for failure' position . Just when you think you are getting on top of your Inbox, you will have to cover for an absent coworker and get behind in everything all over again. Should a person have to work at a frenzied pace all day every single day for $39K salary? A hospital emergency room has less urgency! I am now working at a smaller company making $50K and assisting TWO executives who give me reasonable lead-time to complete a task ----- not 12-15 people jamming your Inbox every night as they work until midnight. EVERY SINGLE meeting you schedule will get rescheduled, many of them MULTIPLE TIMES. Someone tell the Partners about the idea of respecting others time and honoring appointments --- the Partners constantly backing out are causing massive re-work and CHAOS out there. Four dimensional calendars? Come on, people. How about this fun workplace practice: Your supervisors will strategically plant themselves near the elevators at 4:55pm to make sure no one is leaving early. Great job, guys -- you're really on top of the big problems around there -- employee time theft! (eye roll). If anyone is stealing anything - McK is stealing LABOR with their terrible pay rate for the output expected from one person."
Former Employee - Senior Implementation Consultant says"Some of the worst people work here. They don't care about their people at all. I got rolled of a project because I left for my grandpa's funeral - was told I should put the client first."
Current Employee - Business Analyst says"McKinsey is great at storytelling - the best in the world. It spins two of them extremely effectively: a) that McKinsey opens doors after leaving (it used to, not anymore) and b) that McKinsey highly values BAs and can offer fast promotion (it used to, not anymore). A) McKinsey does not open as many doors as it did even 10 years ago. After all the controversies, the influx of Business Analyst toolkits, and the demand for technical talent, McKinsey BAs are left to get PE or corporate strategy jobs (the low pay PE jobs, high pay ones go to IBanking). They even provide a presentation on the decline of McKinsey applicants to business school - they stopped showing it recently. B) McKinsey highly values BAs as they are the most profitable asset in the Firm. The Firm charges them out at as an Associate to the client and pays the BAs ½ to 1/3 Associate salary. If a BA is rated Distinctive (top rated) consistently, they still get paid around ½ of an Associate who’s rated Below or Good consistently. This preferential treatment continues to promotion. A Distinctive BA is expected to handle the responsibilities of a manager. And that responsibility is given to them, and they are charged to the client as such. However, they do not get promoted for an average of 1 year. One BA from Toronto is rumored to have been managing for 2 years without getting promoted to manager! An Associate needs to manage for 1 month on average. BAs have put forward multiple theories to understand the discrepancy. The one most salient resides in simple economics. BAs are paid the least in the Firm, but are charged out much higher, often as managers. McKinsey has no short term downside to not raising their pay (in the long term, they just won’t attract the best talent)."
Former Employee - Senior Mechanical Project Engineer says"Lack of listening skills- Don’t listen to anyone in the value Stream- Hourly, staff salary, management, etc.. They listen to half of what’s said with minds made up of the point they want to be heard. For some ridiculous reason they are stuck on stupid to believe that the Toyota Automotive industry model applies exactly to all problems in manufacturing. Unless you build automobiles, Toyota’s problem resolution system approach can apply but not their exact solutions. The consultants will take down Flat screen displays and other digital technologies that produce instant data, performance tracking, and ectronic/digital material handling technologies only to force you to replace with manual white boards in one location that everyone has to manually update. Material Handling- We are one quarter complete of the 21st century and they force you to use 1950’s methods. The material handling and management industries are light years ahead of the curve a.k.a. UPS, USPS, and FedEx with other high volume masterful material control companies. These material management giants are using notepads, smart phones, and lap tops; WiFi, Global networking, and barcode scanning; voice entry, GPS vehicle and package tracking, and internet customer product status tracking and McKinsey go-to option is to turn-off this 21st century technology in favor of white boards, magnets, and color coding; tons of hand-written paper inspection, signatures by the bushel, checkers, and checkers to inspect the checker. All this ending with there favorite statement of , “This is to MAKE SURE the operators and others are held accountable”. McKinsey creates all things wasted paper work to Make Sure......Manual inspections points with inspection sheets and multiple signatures infesting the plant. And they call themselves understanding and leaders of LEAN. Their Lean application is a mass number of SMED (Fire Fighting) activities , check list, and due dates. Got to hit those due dates; that most engineering projects need flex dates because of unknown schedule impact activities. Manufacturing- No-experience in creative problem solving. Just solution out of the box campaign. First grade attempt at using time studies and waste evaluation. Enough said because there was nothing more that could be said. ...have associations working at other companies that have encountered McKinsey Manufacturing consultants and it’s the same M.O. above. Almost identical and at least there consistent- at being bad consultants. If you don’t want your company to waste money spending all your time undoing and fixing what they screwed up then stay away from these idiots. Hire and spend your company’s budget on your own work force."
Current Employee - Associate says"You will be working on PPT 80% of your time If you are planning to have a family, forget about it"
Former Employee - Staff Member says"We're sorry to hear you had a poor experience. If you didn't already share specific feedback to your former team leaders, we'd encourage you to do so. If you don't feel comfortable sharing with those individuals for some reason, please contact the local or regional leader of your former office."
Current Employee - Senior Expert says"The Firm has increasingly become commercial and focused on profit maximization and margin. It is no longer the Firm where the founder said "Focus on your clients and the commercial aspect will work itself out." Some examples of what I am getting at: 1) They hired a compensation expert who recommended capping peoples salaries below the current level which resulted in pay freezes until salaries come down through inflation. They also cut salaries for anyone whose rating changes, and you could end up with a higher rating at a lower salary. 2) They expense policies are much stricter than competitors. BCG consultants can fly first class if their flight is over 90 minutes. At McKinsey the threshold is 4 hours or more. Our meal expense cap hasn't been raised at all in the last 25 years to the point that if you travel to a more expensive city like New York, you have to subsidize your own travel meals. 3) The Firm is stingy in everything. The prescription eyewear benefit is $500. However a pair of glasses cost more than that if you have bifocals lenses. They won't pay for travel insurance, so if you lose your iPad that's your loss. You have to pay for your own travel insurance. 4) They don't invest. The budget for the practices has been frozen for the last decade while the Firm has more than tripled in size. If you want to go to a conference to learn the latest, you need to find a client to pay for it because the Firm often won't cover the expense."
Instructional Designer (Former Employee) says"There were so many meetings that it was hard to get the actual work done here. I didn't work here long I chose not to renew my contract there. From what I observed, it was very formal, analytical and structured, and they didn't particularly want to hear new ideas from an outsider. Coworkers who had been there longer seemed to really like it, but it wasn't a good fit for me."
administrative (Former Employee) says"treated like an out cast, no support never even gave me a real chance, no supportive directives, tried to be a part, learn and assist but no support and then just dumped"
Consultant (Current Employee) says"Too much focus on generating more work with limited to no support for staff. Very harsh environment in Australian office. Very weak on diversity - strong bias towards nativesGood brandHarsh environment"
Executive Assistant (Former Employee) says"I left in 2016 so my review is based in my employment from 2014-2016. This is not the company to work for if you have a weak stomach for lots of criticism. Partners were vicious, other executive assistants could be worse than the partners but the worst part? My manager. In my short 2 years there I had 3 managers that were fired and 1 that should have been fired.Pay and benefitsTraining sucked. Worst culture for people that are decent human beings."
Executive Assistant (Layoff) says"I was hired as a floater and told that is how all assistants start. Less than a month later, 5 other assistants were hired for permanent desks. I would have never taken a floater role except I was told that is how I had to get into the company. NEVER work as a floater...under appreciated, under the microscope all the time and constantly criticized for not doing things the way the person who you are filling in for wants. All around bad experience.Snacks and drinks always available for free. Free lunch on Friday.A lot."
Contracts Specialist, Public Sector (Former Employee) says"The pressures of the work environment at McKinsey brought out the worst in otherwise good people. What I witnessed and experienced there still saddens me. Use it to get where you want to go and never look back."
management (Former Employee) says"McKinsey & Company is one of the top companies to work for but beware that this only applies if you have a career as a Consultant, Engagement manager, etc and working on the Client side. However if you're working in Operations, Reconciliations, Card Service, Purchasing, Procurement... you won't have a life, you will be humiliated, yelled at and you will put in more than 50 hours a week. Yes you'll have great benefits and vacations but you'll work during your vacation or expect a call from your manager. If you leave on vacation, you'll pay the price when you return. It's a nightmare. Some that have been there for several years, are use to this type of treatment and think this is normal. Leaving that place was the best thing I've done!! The only positive thing was to have McKinsey in my resume which it landed me a great job with great people who actually treat me with respect. I want people to know so they won't go through the same nightmare I went through. If you land an interview, please ask the right questions, make sure this place is for you. Ask the employees questions about their supervisor, manager, etc, ask them if there happy, ask about work & life balance. Think twice about it if you have a family and kids... because you won't be spending much time with them."
Junior Research Analyst (Former Employee) says"If you decide to develop yourself in the Management Consulting Industry. Avoid the Moscow Office at any cost.Free Lunches, Good Work-Life BalanceNo Medical Insurance, No Mobile Phone, Bad Management, Passionate supporters of Government on increasing Birth Rates"
Executive Assistant (Former Employee) says"McKinsey has great benefits and job/work life balance, however that isn't enough when it comes to your mental health. The management and some of the team members in the Philadelphia office should be fired. They are corrupt along with a lot of bullying and favoritism in the office."
Executive Assistant (Former Employee) says"Do not join a local office if you have long term goals of moving on from an EA role. You need to join a service center if you want that(Tampa, Poznan)Benefits are unmatched and this is how they get people to stick around so long.If you have drive and goals, as an FSP, this is not the place for growth for you anymore"
Executive Assistant (Former Employee) says"The longer you are at McKinsey, the more your skills continue to plummet. Most of the EAs at McKinsey don't know how to use Microsoft Powerpoint, Excel and Word. I was told by both partners who I support, to tell my manager that I am doing much less than I am, because they thought she was jealous of me - I think this perfectly describes the culture and the dynamic between EAs and the managers. Favorites get the time off, and the non favorites get reprimanded for taking a sick day. The EA pool is a revolving door - I've been at McKinsey for five years, and have met over a hundred EAs who have come and gone. The chief complaint for those who don't stay is the EA managers and the company culture - it's us and them. EAs are often talked down to, they support partners who don't offer any background or input into their calendars, but will yell at you, cuss at you, and flat out call you stupid if you don't read their minds correctly. If you continue to complain about partners who are abusive and go to HR, the manager will retaliate and say your insubordinate and have a bad attitude. This place is toxic and a dead end job."
Manager (Current Employee) says"While the benefits are excellent - McKinsey is an extremely competitive place. If you can be 'On' all the time, then this is the place for you. It is a good place for ambitious folk who want to climb up fast and quickly. Advice for future applicants - if you do not find yourself climbing/ growing in 1.5 yrs, start looking out."
Comms Assistant (Current Employee) says"Its has been okay, productive, learnt a lot Culture is not for everyone Work life balance is not that great Global network which is helpful and finding out anything at anytime"
Summer Associate (Former Employee) says"If you want to work 60-70 hours and then be expected to socialize with colleagues every weekend, then this is your place. No work/life balance at all, but looks great on resume."
Senior Manager of Finance (Current Employee) says"Things are starting to get tight around here, they want people with 20+ years experience but who are out of college. They get what they pay for."
Executive Assistant (Current Employee) says"McKinsey provides excellent benefits and a bright, airy, warm work setting. Non-management salaries are minimal and advancement is extremely limited.outstanding healthcare and 401 k benefits, free lunch fridaylow salary, job security"
Manager Operations (Former Employee) says"McKinsey has a 16 hr work day. It is worse than a sweatshop. And the pay and benefits are a lot lesser than other multi-nationals here I wish McKinsey use the management techniques internally to create job satisfaction and human development. McKinsey management should see to that the shady corners are cleaned to get rid of the dinosaur's from the "extinct" and expensive locations.Brand RecognitionPolitical Management"
IT Service Lead / Lead Technician (Former Employee) says"If you are not on the consulting side you are nothing. IT support staff were treated like sweatshop workers in a 3rd world country. Other than that, the benefits were nice, and free lunch on Fridays.good health benefitsI was treated like garbage"
Executive Assistant (Current Employee) says"The company is a good company as long as you have someone higher up that has your back. If you're in an administrative role there is not much room for advancement. The benefits are good but the pay is not. They give you a lot of vacation time but you can never take it because they have a strict system. The work loads are not evenly distributed amongst the colleagues.Benefits, free lunches on Friday'sFavoritism, cannot trust management"
Executive Assistant (Former Employee) says"Conforming to the corporate culture is a must, no work/life balance.four weeks vacation to start. good compensation package.expect long workdays."